Conditions of Return
Within Australia, If you are not fully satisfied with your mooble purchase, you can return it to us for a refund or to exchange it for another item, provided that the items are returned unworn, unwashed, and undamaged, in their original packaging (wherever possible) and with all accessories and tags, within 7 days of the order date. All refunds are issued at the discretion of mooble. Mooble reserves the right to refuse a refund request if it does not comply with these conditions. Please note that mooble does not accept returns (unless goods are faulty or not as ordered) on sale items. Sale items may be exchanged. All sales are final.
Note that due to the long time frames of postage to countries outside Australia that we are unable to accept returns or exchanges from countries other than Australia. Please choose carefully. We're a small business and many of our items are unique.
Please note that we can also NOT accept underwear returns, eg Hipsters, Boxers etc.
Where Can I Make a Return?
You can return by posting back to mooble at Shop 18, Bailey's Corner, 143 London Circuit, Canberra ACT 2601, or by coming into the store.
Packaging an Item for Return
Please pack the item securely into the original packaging (where possible). Include a copy of your invoice. If you are unable to enclose the invoice, please ensure your order number, name, and billing address is included. Please do not attempt to reuse our courier packaging to return your item to mooble. All return postage must be prepaid by the returnee. Unfortunately mooble can only refund delivery charges if the item was damaged or defective, or if we’ve sent the wrong item. Note that as we subsidise part of the postage costs, a $15 charge will apply to returns to cover the actual cost of postage.
Affix the appropriate postage to the item and post or courier to:
143 London Circuit
Canberra ACT 2601
We recommend that you obtain proof of postage and retain this until you receive your refund.
Method of Return Payment
We will credit your original method of payment, minus $15 to cover original postage costs (unless goods are faulty or not as ordered), within 10 days of receiving your returned item. We will notify you via email of your refund once we have received and processed the returned item.
Returns to our Retail Store
Although the mooble retail store cannot process refunds, you can return items bought from mooble online to our store, and therefore save yourself the postage or courier fee to return the unwanted item to us.
The store will issue you with a receipt for the unwanted item, and return the unwanted item to our web team. A refund will then be processed back onto the credit card with which you made the original purchase. You can also return items you wish to exchange to our retail store. You may like to purchase the replacement item directly from the retail store, rather than wait for the web team to courier you the new item - we'll simply refund you for the unwanted item as explained above.
Damaged or Defective Items
If you receive a damaged or defective item from mooble, please immediately return the item to mooble by following the return instructions as above, and clearly marking ‘Damaged/Defective’ when indicating the reason for the return. Provide comments if necessary. This must be done within 5 days of your receiving the item. A replacement item will be sent to you (no delivery fee applies). Please allow 3-5 working days from receipt of the item for your replacement to be processed. If mooble is unable to replace the item, a customer service team member will contact you directly.
Exchanges will be given on size and colour. Please immediately return the incorrect item to mooble by following the return instructions as above, and clearly marking ‘for exchange’ when indicating the reason for the return. Items must be returned within 5 days of the order date – unworn, unwashed and undamaged. Exchanges will be processed within 48 hours. If the replacement size or colour is no longer available, a customer service team member will contact you directly with further options. It is advisable to contact the Customer Support team to reserve your new size and/or colour to avoid disappointment. Please allow 3-7 days (Australia) for redelivery. Although you will need to prepay the delivery fee to return the item/s to mooble, you will not be charged a delivery fee for the replacement item within Australia, except for sale items where all postage costs must be borne by the customer. Outside Australia all delivery charges must be borne by the customer.